Customer Support Specialist(m/f/d), Graz

Join EXIAS Medical in Graz and shape the future of healthcare by supporting high-impact medical laboratory products that set new standards for quality and safety. EXIAS Medical is an innovative medical technology company that develops and manufactures pioneering analytical devices for the global healthcare sector. Our technologies improve diagnostics every day– and we are looking for people who want to make a difference!To strengthen our team at our Graz location, we are currently seeking a committed Customer Support Specialist to join us as soon as possible. Your Perspective

In this full-time position, you will be embedded in a

dynamic, cross-functional team

that brings together Customer Support, Training and Product Management. This setup will enable you to work closely with different disciplines and gain a holistic understanding of our products and customer needs. As a point of contact with our international distribution partners, you will play an essential role in documenting and processing customer complaints on our complaint handling tool. Your work will directly contribute to customer satisfaction and the successful application of our technologies in the field.This role offers you the opportunity to

grow both technically and professionally

in an international environment, take on responsibility early, and make a visible impact on the success of our innovative medical technologies. Your Tasks

Act as a

customer-facing contact

for our international distribution partners Serve as the

first point of contact for complaints and customer support inquiries Document and manage incoming complaints

in the complaint handling tool, ensuring proper evaluation and follow-up Provide

technical and application support

for our products and offer solutions for customer queries Maintain a

high level of customer satisfaction

through timely and high-quality responses As you grow within the role, you will also conduct

training, workshops, and on-site support activities

(travel required approx. 5%, within and outside Europe) Your Qualifications

Degree (university or equivalent) in a

technical field , preferably with a focus on

biomedical engineering

or a related discipline Ideally

2–5 years of experience

in customer support within a similar industry Recent graduates with strong technical aptitude and motivation are also welcome Fluent in English and German (written and spoken); additional languages (e.g. French or Spanish) are a plus Ability to work effectively in an

international and multicultural environment Team-oriented , eager to learn, and able to remain

calm and flexible under pressure Capable of

independently managing customer interactions

with a high level of professionalism Very good

MS Office skills Basic knowledge of

Jira, Confluence, ERP (pro-Alpha) and

Python scripting

would be an advantage Modern working environment at Space One Flexible working hours and hybrid work model (regular on-site presence in Graz required) Individual training and development opportunities Open feedback culture and excellent working atmosphere On-site cafeteria Collaborative environment with flat hierarchies and short decision-making pathsGood public transport connections and free parking if required Green mobility bonus The minimum gross monthly salary is€3,500 (based on a 38.5-hour work week). The actual salary depends on qualifications and experience. The salary is paid 14 times per year. Experience an inspiring workspace at

SpaceOne . Enjoy trust-based flextime for a better work-life balance. Challenging&rewarding roles

Take on exciting responsibilities with opportunities for personal and professional growth. Excellent team culture

Be part of a dynamic, highly skilled team of around 90 colleagues. Open&supportive atmosphere

Benefit from a corporate culture that values open feedback and collaboration. Work in an environment where you have the possibility to bring in your ideas. Convenient commuting

Free parking and excellent public transport connections. Sustainability in action

Take advantage of our Green Mobility Bonus.

#J-18808-Ljbffr