(Senior) ATM Service Engineer - Voice Systems (all genders), Vienna

Job Introduction As a Service Engineer, you will coordinate the technical specification, integration, and acceptance of technical voice communication solutions for air traffic control. You are the main point of contact for all technical matters for your long standing installed based customers. Additionally you are responsible for coordinating with the respective development teams, which are distributed internationally. Key Tasks Main point of contact for your customers at the 2nd and 3rd level support level and analyze and fix system errors. Thanks to your proximity to customers, you understand their needs and operational requirements and contribute to ongoing product improvement. Participation in international projects in collaboration with branches and partner companies. Coordinating and carrying out error analysis and remedies. Review of technical solutions with regard to security requirements, evaluation of necessary measures.Performing system tests on the company test environment and on customer premises.Planning and implementing system updates and enhancements for complex IT systems. Integrating systems and system components into existing customer environments. Conducting customer training both on site and at headquarters rounds off your area of responsibility. Key Qualifications You have completed a course of study specialising in computer science or network technology.At least five years’ professional experience in service or systems engineering.You possess technical skills, analytical thinking and the ability to work well in a team, and you keep a cool head even in critical situations. You have a strong interest in customised solutions, virtualisation and network technology, and you are up to date in these areas. Practical experience with IT-Infrastructure and knowledge of telecommunications interfaces and protocols are an advantage. Technologies relevant to your profile: Linux Red Hat, hypervisor platforms (VMware, Linux KVM), network protocols (TCP/IP, SIP, HTTP, etc.) and Wireshark, Nessus, SBC You enjoy travelling to visit customers and are willing to undertake international business trips (approx. 25%), so you speak English very well. Our Values Around 2,600 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable. Benefits

Working at Frequentis means making the world a safer place every day, long-term career opportunities and numerous benefits. These include a working time model based on trust, the option to work from home or remotely, a choice of IT equipment, a public transport ticket for the Vienna core zone or a reserved parking space, an allowance for meals in the office and reimbursement of expenses for working from home, the option to take a sabbatical, a comprehensive onboarding program and numerous programs for professional and personal development. You can find even MORE benefits on our career website.

TRUSTED OFFICE HOME OFFICE / MODERN PUBLIC TRANSPORT / MENTORING TRAININGS
FITNESS / WORKING HOURS RESTAURANT WORKATION IT-EQUIPMENT PARKING SPACE PROGRAM JOBRAD