Training Liaison Manager, Vienna

Description

Support the Manager Training Services and Training Managers through review of training authorisations (TCAs), licence renewals, and prerequisite assessments

Be the key link between clients, Account Executives, Planning, and Training teams to deliver seamless, compliant training solutions

Build strong client relationships through proactive engagement, clear communication, and exceptional service

Lead and support a team of training administrators and instructor records specialists

Ensure all instructors are fully authorised, qualified, and aligned to fleet and regulatory requirements

Coordinate training requirements, resolving scheduling conflicts and shortfalls before they impact delivery

Monitor client progress and facilitate approval of remedial training where required

Support Training Managers during production meetings and key operational activities

Drive performance through KPI development, tracking, and continuous improvement

Collaborate across teams to ensure no training opportunity is missed and key targets are exceeded

Contribute to a positive, high‑performing team culture and support colleagues as needed

Undertake additional responsibilities in support of business priorities as required

Minimum Qualifications

Proven aviation crew scheduling and/or operational experience

Strong working knowledge of aviation regulatory requirements

Excellent communicator with the ability to build effective relationships across diverse teams

Results‑driven mindset with a track record of delivering on commitments

Problem‑solver who can identify and deliver optimal customer‑focused solutions

Experience leading others and influencing outcomes in a complex environment

Highly organised, collaborative team player with strong attention to detail

Confident using MS Office, particularly Word, Excel, and PowerPoint

Ability to thrive in a multi‑disciplined organisation and leverage peer expertise

Preferred Qualifications

Experience in business aviation and/or simulator‑based training environments

Experience supporting instructor authorisations, qualifications, or regulatory compliance

Experience developing and tracking KPIs and driving continuous improvement

Experience working directly with external customers in a regulated aviation environment

Benefits

Occupational Pension Plan – employer contributions toward your future.

Group Accident Insurance – full coverage during work and leisure time.

Employee Stock Purchase Plan (ESPP).

Employee Assistance Program (EAP).

CAErefer – earn up to €1,500 for successful referrals.

myClubs membership – access to 1,000+ sports providers in Austria.

Corporate Benefits – discounts from 600+ brands via an online portal.

Location

The role will be based out of our Training Centre in Vienna so you will need to be able to commit to a full time, permanent position on site (40 hours a week). Occasional work on public holidays may be required based on customer needs.

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