Junior Customer Support Agent (all genders), Vienna

At Journi, we’re on a mission to build the world’s most‑downloaded printing app.

With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.

We’re looking for a

Junior Customer Support Agent

to join our Customer Happiness team. In this role, you’ll focus on helping our customers, providing exceptional support, and ensuring their experience with Journi is smooth and enjoyable.

We believe diverse perspectives make us better, so whether you're just starting your career or bringing years of experience, your unique background and voice are welcome here.

What you’ll do

Chat with our users across all our channels— including Zendesk, live chat, review platforms, and social media—to make sure they get the support they need

Handle and resolve user inquiries with a high level of empathy and professionalism to keep our community happy

Actively look for ways to improve support processes, templates, and workflows to make our operations smoother

Represent the voice of our customers by sharing feedback and pain points with the relevant departments

Bring your individual analytical or creative strengths to the table to help the team succeed

Your bag of tricks

Professional fluency in English (at least C1 level), with excellent written and verbal communication skills. Fluency in any additional languages is a big plus!

A genuine joy for writing, backed up by excellent grammar and spelling skills

A service‑oriented, patient, and solution‑driven approach to helping others

A natural affinity for and familiarity with platforms like Instagram, TikTok, and Facebook

Highly organized, independent, and eager to learn and grow

You have the right to work in the EU/Austria and are based in Vienna or open to relocating

What we offer

A fair annual gross salary starting at€36,000. Our final offer depends on your experience and qualifications.

Vacation: 25 days off per year, plus 1 extra day for every year you stay (up to 5 extra days).

Hybrid working model with 40% home office days and flexible hours (core hours 10 am‑4 pm Mon‑Thu; 10 am‑2 pm Fri).

Daily fuel: breakfast, Italian‑style coffee, tea, and fresh daily lunches in our in‑house eatery, with options for most dietary preferences.

Public transport reimbursement for Vienna.

Yearly team‑building Journi trips.

Company MacBook, also available for personal use.

Weekly in‑house German lessons in small groups.

Premium membership on all Journi products.

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