Marketing&Communications Manager (m/f/d), Vienna

The Ritz-Carlton Vienna is seeking a Marketing&Communications Manager to champion the brand promise and drive growth across all hotel segments.

Key Responsibilities

Champion the brand promise of The Ritz-Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection

Develop and execute a comprehensive Marketing&Communications strategy that strengthens the hotel's positioning and drives revenue across all segments

Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards

Lead the creation and curation of refined digital and print materials, with a focus on showcasing Rooms, Food&Beverage and unique guest experiences

Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel's reputation

Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity

Identify storytelling opportunities that bring the property's unique character to life

Oversee the hotel's digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimized

Guide and host media visits, influencer collaborations and brand experiences

Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence

Foster strong collaboration with Sales, Revenue, and operational teams to ensure alignment with the hotel's strategic priorities

Manage agency partners and ensure all deliverables meet brand expectations and quality standards

Your Profile Gold Standards Mindset

Embody The Ritz-Carlton service values, demonstrating a commitment to excellence, integrity and personalized service

Act as a brand ambassador, consistently reflecting the company's credo and service philosophy

Strategic&Technical Expertise

Proven ability to develop and execute strategic marketing and communications plans within a luxury environment

Strong proficiency in marketing, digital, and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office)

Analytical mindset with the ability to translate insights into impactful actions

Leadership&Collaboration

Inspiring team player with the ability to lead initiatives and influence across departments

Strong interpersonal skills with a passion for building meaningful relationships

Deep understanding of luxury hospitality and culturally diverse environments

Communication Excellence

Exceptional written and verbal communication skills, with a refined sense of tone and storytelling

Fluency in German and English; additional languages are an advantage

Confidence in managing media relations and representing the brand with professionalism and discretion

Benefits

Become part of the Top 1% of Hospitality Professionals : Stand out with your experience in a prestigious environment and among professionals

Work in a 5-star environment : Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities

Excellent career opportunities worldwide : Benefit from great career prospects in 5-star hotels around the world

Regular training&development opportunities : Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth

Motivated and supportive team : Work in a dedicated, friendly team that collaborates on achieving success

Unique employee benefits : Enjoy numerous global perks such as hotel stays, Food&Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs and many more benefits

Competitive compensation : Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is€2,492.00 per month. A higher salary may be offered, depending on your qualifications and experience.

Our motivated and supportive team will provide a two-day onboarding from the very beginning.

Valid working permission for Austria is required for this position.

Contact:



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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