National Investigations Manager, Vienna

National Investigations Manager

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. With more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe, we touch the lives of almost two million customers every week. As the

National Investigations Manager , you will build on existing foundations to create greater clarity, consistency and direction across the investigations function. You will define strategy, embed best practice and uplift capability across the business to support a more proactive, insight‑led approach.Working closely with senior stakeholders and external partners, you will connect investigations, data and operations to drive clear, actionable results that reduce risk and strengthen business performance. What you'll be doing

Lead, coach and develop a team of investigators and retail crime specialists, building capability and a high‑performance culture. Oversee and deliver complex investigations into internal theft, external theft, fraud and organised retail crime. Identify systemic risks and emerging crime trends, translating insights into preventative strategies and controls.Drive data‑led targeting and intelligence reporting to inform operational and commercial decision‑making. Partner closely with stores, operations, finance and external agencies (including law enforcement) to deliver outcomes. Ensure consistent, high‑quality investigation standards, governance and casemanagement practices.Translate investigation outcomes into commercial impact, supporting shrink reduction and business cases for investment. Lead continuous improvement initiatives to enhance investigation efficiency, capability and outcomes. To be successful in this role you'll have

Significant experience in investigations or loss prevention within a retail environment. Proven experience leading teams, ideally across multi‑site, multi‑state or large complex environments. Strong capability in advanced investigative techniques, case management and evidence handling. Deep understanding of retail crime trends, fraud and organised retail crime.Knowledge of relevant legislation (e.g. privacy, evidence handling, workplace law). Strong analytical mindset with the ability to identify patterns, risks and actionable insights. Excellent stakeholder engagement skills, with the ability to influence at all levels. High levels of integrity, discretion and resilience when managing sensitive matters.A commercial mindset, with the ability to translate investigations into measurable business outcomes. Benefits we'll offer you

Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy. A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings. Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in entertainment, travel, lifestyle and health.Eligibility to participate in a bonus program recognising performance. Inclusive parental leave and ongoing support through our partnership with Circle In. A dynamic learning and support program. Opportunity to fast‑track your career through our Mentor Program. A ‘Kudos’ recognition program where peers nominate you for prizes.Great career opportunities across the broader Wesfarmers Group. EEO Statement

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

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