Service Manager– Patterson Cheney Toyota, Vienna

Patterson Cheney Toyota boasts a rich history of accolades, including Toyota Australia’s Dealer of the Year (VIC/TAS) and Gold Sales Excellence. Our commitment to exceptional customer service is reflected in our numerous awards, showcasing our team's dedication and hard work.

Why join Patterson Cheney Toyota

Competitive salary package with high on-target earnings plus a car

Opportunity to be a part of the dealership leadership team for this iconic Toyota dealership

Opportunity to make a difference and take this high-volume department and team to the next level

Access to dealership discounts and perks

Job security with a strong and growing, independent family-owned business

Employee Assistance Program

Your Role As the Service Manager, you'll lead our service team in delivering outstanding aftersales care at our Dandenong dealership. Your mission will be to:

Work closely with the Dealer Principal to implement continuous improvements.

Manage day-to-day operations to ensure profitability and achieve key targets that positively impact the bottom line.

Manage a high-volume workshop, including pre-delivery processes, to ensure timely and quality service delivery.

Empower your team with the tools and guidance needed to excel.

Collaborate closely with Toyota Australia to strengthen rapport and align with brand standards.

Liaise with Sales, Parts, Marketing and Administration teams to share common goals and ensure seamless service delivery.

Ensure compliance with all policies, procedures, and processes across all areas, including Occupational Health and Safety (OHS).

Handle inquiries and resolve issues, ensuring a top-notch customer experience.

What You Bring

A highly self-motivated Service Manager with a proven track record of driving profitability.

Ability to interpret KPIs and reports to drive best practices and maximise profits.

A deep understanding that your team is your greatest asset, with the skills to inspire and elevate performance.

Efficiently evaluate staff performance and ensure clear communication with customers.

Why Wait? Don’t miss this rare opportunity to make a significant impact! Click to apply today—there’s no closing date for this exciting role.

Successful applicants will undergo a National Police Check.

About Us Patterson Cheney Toyota is part of Patterson Cheney, a leading name in the automotive industry since 1915, with around 1000 dedicated team members. Our family-owned business prides itself on exceptional customer service across multiple brands, including Mercedes-Benz, Toyota, Holden, Isuzu, and various truck brands.

We are committed to equality and encourage qualified candidates of all backgrounds to apply. Agency candidates will not be considered.

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