Customer Service Manager - Operations, Vienna

About the role We are seeking an experienced and hands‑on Customer Service Manager to lead the operations, warehouse and customer service functions of a high‑volume retail store in Noarlunga. This is a leadership role focused on driving operational standards, developing team capability and ensuring customers receive an exceptional end‑to‑end experience.

Working full‑time with only one weekend a fortnight, this role offers a fantastic balance of leadership, operations and customer engagement.

What you will do

Lead, coach and develop the warehouse and operations teams through structured training and support

Deliver outstanding customer experiences while managing complaints and escalations professionally

Ensure compliance across all store operations, with a strong focus on workplace health and safety

Oversee inventory, warehousing and stock management processes to maximise efficiency and accuracy

Manage store processes including payroll, rostering, contractor management and loss prevention

Maintain high standards across visual merchandising, store presentation and in‑store marketing activity

Support financial performance through labour management, inventory control and operational efficiencies

Ensure systems, reporting and records management processes are accurate and compliant

Build strong relationships with internal stakeholders, suppliers and external partners

What you will bring

Previous leadership experience within retail, operations and warehouse in fast‑paced environments

Strong people leadership capability with a coaching‑focused management style

Excellent organisational and problem‑solving skills in a fast‑paced environment

Experience managing stock control, inventory or operational processes

Ability to manage customer escalations and deliver positive outcomes

Strong understanding of workplace safety and compliance standards

Confidence leading teams and driving accountability across multiple functions

What's in it for you!

Full‑time leadership role with career progression opportunities

One weekend a fortnight roster

Salary $80K– $85K + Super

Supportive leadership team and established business

Opportunity to make a genuine impact across operations and customer experience

Brand new store– coming soon!

To apply online, please click on the

apply

button. Alternatively for a confidential discussion please contact

Dannielle Zwirek

on

04•• ••• 694

quoting the reference number above.

Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing.

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