Program Service Manager– Support At Home / DVA, Vienna

About We Care Staffing Solutions

We Care Staffing Solutions is a registered provider of NDIS, DVA, and Support At Home Services, proudly delivering high-quality, person-centered care across Australia since 2012. Our commitment is to empower individuals to live with dignity, independence, and choice by connecting them with compassionate, qualified professionals. By joining our team, you’ll become part of a compassionate community that puts people first — supporting both our clients and our staff every step of the way.About the Role

We are seeking an experienced and passionate

Program Service Manager

to lead and oversee the delivery and coordination of high-quality aged care services across our programs. This is a key leadership role where you’ll ensure our clients receive safe, responsive, and person-centered care that enhances their independence and wellbeing. You’ll lead a dedicated team of care partners, rostering staff and support staff, manage operational efficiency, and ensure compliance with Aged Care Quality Standards, SAH,and DVA program guidelines, and funding requirements.Key Responsibilities

Lead the operational delivery of Support at Home and DVA program services across multiple programs and locations Ensure care plans are person-centred, goal-oriented, and aligned with funding guidelines Manage client intake, onboarding, reassessments, and service plan reviews Oversee a team of Care Partners, Rostering Officers, and Support StaffBe responsible for primarily growing and developing the program Provide staff supervision, coaching, and professional development Drive service quality, performance improvement, and risk management Ensure compliance with Aged Care Quality Standards and internal policies Manage service agreements, care budgets, and reporting obligationsFoster strong relationships with clients, families, service providers, and stakeholders About You

Minimum 5 years of leadership experience in community care, aged care packages, or In-Home Support Services Strong knowledge of Aged Care Quality Standards, CHSP&SAH funding, case management, and care coordination Proven team leadership and people management skills Proficient with aged care portals and care management systems (e.g., My Aged Care) Relevant tertiary qualification in Nursing, Social Work, Allied Health, Aged Care or related field Solid understanding of aged care funding, budgeting, and complianceCurrent Police Check, First Aid Certificate, and valid Driver’s Licence Strong computer literacy in CRM/CMS systems and Microsoft Office Why Join Us?

Friendly, supportive, and inclusive work environment Be part of a successful and growing national organisation Opportunities for professional growth and career progression Make a meaningful impact in the lives of clients and their families Play a key role in shaping high-quality, person-centred servicesReady to lead with purpose and make a difference? Apply now and help us continue delivering the care Australians deserve.

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