Senior Customer Success Manager - France, Vienna

About the Role

The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities.This role is an existing vacancy. Location

France What You’ll Be Doing

Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in France by aligning Camunda technology to their business strategy and goals Developing customer success plans outlining Customer's KPIs, stakeholders, critical success factors, and product adoption plan Establishing trust‑based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investmentBeing a Customer Success Champion to evangelize customer‑centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisorCollaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support‑related issues Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer referencesWhat You Bring

Ability and/or willingness to use our product. 5+ years of experience in Customer Success, Account Management, or a similar role in enterprise software Proven ability to drive both retention (GRR) and expansion (NRR) through value‑based engagement strategies Commercial acumen and a track record of influencing buying decisions and account growthExperience building relationships and engaging effectively with senior business and technical stakeholders, including C‑level executives Ability to manage complex, multi‑stakeholder engagements across global organizations, with strong program and project management skills Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments.Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies. Analytical skills to interpret customer data, identify trends, track success metrics, and make data‑driven recommendationsTechnical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices Prior experience working with large banking or financial services groups Fluency in English and French Nice‑to‑haves

Prior experience in the process automation, BPM, or consulting space is a plus Prior experience with maturity assessments and strategic advisory in a customer‑facing role Strong understanding of software development methodologies, open‑source ecosystems, DevOps practices, and cloud infrastructureExperience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes Experience managing a named‑account or strategic portfolio model (10+ enterprise accounts) with a focus on depth over breadth Demonstrated experience influencing account growth strategy and contributing to expansion pipeline beyond core renewal managementCompensation

What We Have to Offer: We offer competitive, fair, and transparent compensation. Salary ranges are location‑based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth.United States: $119,600.00 to $192,800.00 United Kingdom:£75,100.00 to £123,500.00 Singapore: S$148,500.00 to S$222,700.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits&Perks

Remote&Flexible: Work from anywhere with the setup that suits you, home office budget, co‑working space support, and flexible time off to recharge when you need it. In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling, andlocal gatherings with fellow Camundi.Health&Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to€1,000 annually from 2027.Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. Professional Growth: Up to $/€/£1,000 per year for self‑driven learning: courses, certifications, books, you decide! Everyone is welcome at Camunda — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgroundsand are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI Disclaimer: Camunda may use AI tools to aid the screening of applications.

#J-18808-Ljbffr