Regional Parts and Service Manager- Southern Region Office, Vienna

Regional Parts and Service Manager- Southern Region Office We have an exciting opportunity for an experienced Regional Parts and Service Manager- Southern Region Office to lead and support a team of State DPSMs working closely with our Dealer Network across Customer Experience, Parts&Accessories, Service, Warranty, Distribution and Technical operations.

This role plays a critical part in strengthening dealer partnerships, improving efficiencies, driving sales performance, and ensuring outstanding customer outcomes aligned with Kia Australia (KAU) standards and processes.

About the Role Reporting into the National Field Operations leadership team, you will lead, coach and support State DPSMs to deliver consistent, high quality dealer engagement across your region. You will act as a trusted advisor to Dealers while ensuring performance against KPIs, compliance with brand standards, and continuous improvement across aftersales operations.

Key Responsibilities Leadership&Performance

Lead and coach State DPSMs, ensuring clear direction, accountability and performance against KPIs

Conduct regular performance and planning meetings covering dealer visits, weekly plans, opportunities, action items and issues

Develop, implement and track regional team focus KPIs

Provide structured feedback on dealer and team performance across the region

Ensure dealer visits occur as scheduled (monthly metro, every 8–12 weeks for rural locations)

Drive a strong“Fix It First Time” mindset to improve customer outcomes and brand reputation

Complete dealers visit reporting and follow up actions with Dealer Principals and internal stakeholders

Customer Experience (CX)

Drive achievement and improvement of NPS targets across the dealer network

Maintain accurate customer contact records and liaise with Head Office teams as required

Conduct regular CX reviews with Dealer Principals, General Managers, and Service&Parts Managers

Escalate and personally manage customer complaints to resolution when required

Parts&Accessories

Drive regional Parts&Accessories sales to meet or exceed targets

Ensure dealers understand and operate within designated stock levels, ratios and fitment rates

Support dealer engagement with promotions, campaigns and ordering processes

Promote collaboration across Parts, Service and Sales teams

Support resolution of parts and accessories issues and credits

Distribution Work closely with Distribution and Fleet teams to ensure vehicles are received and delivered to required standards; assist with inspections, repairs, insurance liaison and warranty coordination; engage with vehicle storage facilities and attend monthly operational meetings; communicate vehicle status and issues to relevant internal stakeholders.

Warranty&Technical

Support warranty claim compliance, reconciliation and audit processes

Assist dealers with training needs in consultation with Warranty and Training teams

Perform warranty parts audits during dealer visits

Support technical processes, recalls and service campaigns in conjunction with Field Technical Specialists

Additional Duties

Participate in regional aftersales meetings, CX focus groups and Foreman meetings

Represent the business professionally and collaboratively across dealer and internal forums

Undertake additional tasks as directed by senior leadership

About You You are an experienced automotive professional with strong technical knowledge, proven leadership capability, and the ability to influence outcomes across complex dealer environments.

You will bring:

Proven experience in the automotive industry (OEM, wholesale or retail)

Strong leadership and coaching capability

Excellent written and verbal communication skills

Relevant technical qualifications and strong mechanical/technical aptitude

Ability to analyse dealer processes and recommend improvements

Intermediate proficiency in Microsoft Office

Flexibility and availability to travel extensively

Why Join Us

Senior regional leadership role with real impact

Strong internal support and collaboration

Opportunity to influence customer experience, dealer performance and brand success

Work with a respected and growing automotive brand

If you’re a commercially minded automotive leader passionate about dealer excellence, customer experience and operational performance, we’d love to hear from you.

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