Customer Automations&Analytics Specialist (all genders), Vienna

Customer Automations&Analytics Specialist (all genders)

Job type: Full Time· Department: Customer Happiness · Work type: Hybrid (Vienna, Austria)

At Journi, we’re on a mission to build the world’s most‑downloaded printing app. With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful.

We’re looking for a Customer Automations&Analytics Specialist to join our Customer Happiness team. You’ll turn complex workflows into elegant systems and use data to make our support operations run smoothly.

What you’ll do

Optimize our support workflows by identifying automation opportunities across our customer happiness processes and turning them into real, working solutions.

Own and develop our ticketing setup (Zendesk), configuring triggers, automations, and macros that keep our team efficient and our customers well served.

Build chatbot flows and automated responses that scale our support while keeping a human touch.

Collaborate with Customer Experience, Engineering, and Product teams to ensure data moves seamlessly between systems.

Build dashboards and analytics frameworks to turn support data into insights that drive our next big decisions.

Your bag of tricks

Hands‑on ticketing experience: 2+ years configuring tools like Zendesk or Freshdesk.

Relevant background: A degree in Business Informatics, Information Management, or a related field is a plus, though equivalent hands‑on experience speaks just as loudly.

Technical fluency: Comfortable with basic JSON, REST APIs, and webhooks; love using no‑code tools like Zapier or N8N.

Analytical mind: Know which questions to ask and how to turn data into clear, actionable stories.

AI curiosity: Stay up‑to‑date with AI‑powered support and be excited to implement new tools.

Clear communication: English is strong, and you can explain technical ideas to anyone without jargon.

Work authorization: Have the right to work in the EU/Austria and are based in Vienna or are open to relocating.

What we offer A fair annual gross salary starting at€40,000. Our final offer depends on your experience and qualifications.

Social benefits include:

Vacation: 25 days off per year + 1 extra day for each year of service, up to 5 extra days.

Hybrid working model with 40% home office days and flexible hours.

Daily fresh meals in our in‑house eatery.

Public transport reimbursement in Vienna.

Yearly team‑building Journi.

Company MacBook available for personal use.

Weekly in‑house German lessons.

Premium membership on all Journi products.

Next steps after application:

Intro call with the Talent Acquisition team (30 min).

Technical interview with the Customer Happiness team (1.5 hours).

Final interview with the Leadership team (1 hour).

Please include your CV and cover letter with your application.

About us Everyone is welcome at Journi. No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us.

Turning digital memories into something you can hold. Our goal is simple: make it effortless to preserve the memories you cherish. By combining smart technology with a love for design, we turn photo chaos into high‑quality keepsakes in seconds.

More than 10 million people already use Journi worldwide. We’re a global team of 100+ people in Vienna, working hard but staying informal and friendly.

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