Senior Business Analyst - Customer Domain (f/m/x), Vienna

Senior Business Analyst Customer Domain (f/m/x) Select how often (in days) to receive an alert:

The Agile Delivery Client Coverage is developing Greenfield IT Solutions for the“Customer Onboarding / Lifecycle and Master Data Management” of RBI Group. This fully supports RBIs vision to become most recommended bank in CEE. As an agile delivery unit, we are working with state of the art technologies in the cloud. We are a cross-functional Team of both business and IT experts.

To support our Product Owner and agile feature teams, we are looking for a senior Business Analyst who can breakdown diverse complex and volatile business challenges into meaningful pieces, which can be built by the team in an agile way. Join and start your journey with us!

Your responsibilities:

API definition in the context of Customer Domain landscape

Support Product Owner in epic and user story creation and in structuring, breaking down the backlog and decision-making.

Requirements engineering and business analysis in adaptive/agile organization

Define user story acceptance criteria

Provide inputs for user experience in order to bring high value and usability products

Ensure proper user acceptance tests and document the outcome of these tests

Your core competencies:

Technical background with experience with Data Management, API definitions etc

Several years of experience in Business Analysis and / or User Experience Design

Knowledge of Customer Masterdata management processes (in a corporate environment) is an advantage

Hands‑on experience in writing user stories and acceptance criteria

Very good knowledge of requirements engineering methods

Very good communication, presentation and facilitation skills

Experience working in an agile environment

Fluent in English language for business purposes, German as a plus

What we offer:

Flexible work week:

Flexible hours, work-from-home options from Austria, and 30 days/year remote work from any EU country.

Global community:

75+ nationalities, English as the company language, and work permit support. Find out more about international applications here.

Career growth:

We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.

Stay healthy:

Subsidized canteen, well‑being programs, check‑ups, and sport allowances.

Save money:

Discounts, exclusive banking terms, and a heavily subsidized public transport pass.

Family support:

Child allowances, gender‑neutral parental leave, bilingual company kindergarten, and holiday childcare.

Competitive salary:

We offer EUR 70.000,- gross p.a. excluding overtime, with market‑compliant overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

Build a career where your work truly matters. At

Raiffeisen Bank International , with more than 17 million customers across Austria and CEE, it’s our people who make the difference. From day one, you’ll take responsibility, grow beyond ladders and org charts, and help us deliver lasting value to our customers. We are dedicated to fostering diversity, inclusiveness, and equity — striving to create a culture where every voice is heardand every individual feels valued and respected.

Your benefits at one sight: Join a team that values your well‑being and professional development, offering a variety of benefits to support your success.

Don't just watch your future happen. Make it happen. #J-18808-Ljbffr