Customer Support Agent (German) - Relocation in Lisbon, Vienna

Customer Support Agent (German) - Relocation in Lisbon Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

Communicate with customers using various channels (telephone, email and chat)

Ensure customer satisfaction and provide professional customer support

Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

Identify the issue the client is facing, troubleshoot and provide the solution

Identify when the issue should be re-assigned to another department or more senior representative

Collaborate with other specialists to solve or properly close help tickets

Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

Maintain and update all job-related administrative forms

REQUIREMENTS

Native/fluent in German, both oral and written. Fluent in English (at least B2 level)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Resourceful and stress resilient personality that can adapt and remain calm in all situations

Ability to meet tight deadlines with minimum supervision and in timely manner

Ability to work independently, while being team player at the same time

OFFER

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday, 07 AM - 11 PM

Private health insurance

Yearly performance bonus

Relocation allowance and assistance in finding accommodation

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