Project Manager / Solutions Architect (Automotive&Manufactur …, Vienna

Tset is redefining how the manufacturing industry approaches cost and sustainability. Our software empowers engineers and purchasers to make smarter, greener, and more cost-efficient decisions—from development through production to procurement. We’re trusted by global players and we’re scaling fast across Europe, North America, and Asia.

Job Responsibilities

Become part of the Customer Success team responsible for roll-out of our B2B enterprise software to clients in the automotive/manufacturing industry, primarily in the German-speaking area.

Become an expert user of the Tset software, understanding features and functionalities, and gaining user perspective.

Identify customers’ business needs and use cases, and design and implement solutions in Tset.

Use our software's APIs to solve simple to intermediate configuration and customization tasks (e.g., data imports and report creation).

Lead and facilitate customer workshops and discussions to ensure best solution design and manage customer expectations.

Establish and maintain strong relationships with customers, acting as point of contact to address concerns and manage escalations.

Define project scope and objectives, predict and manage project resources, develop and manage a detailed project schedule; assume project ownership and controlling responsibilities.

Collaborate closely with customer support and product management to ensure tickets are tracked and resolved.

Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance customer experience.

Qualifications

Experience in project management and/or customer success or customer service operations.

Experience in at least one of these areas: SaaS, enterprise software, automotive/manufacturing industry, product costing, and product sustainability.

Proven ability to solve analytical problems efficiently and effectively, including entry-level programming skills (e.g., Python) and readiness to use such tools.

Familiarity with project management software tools, methodologies, and best practices.

Excellent communication and comprehension skills in English, and good client communication skills in German; ability to explain complex technical topics clearly and listen to customers to understand their issues. If German is not at a professional level (minimum C1), strong expertise in manufacturing industry and/or product costing required.

Attention to detail and proactivity to identify and report issues that need immediate attention.

Ability to work independently and assume full ownership of tasks.

Experience or willingness to work with tools: Asana, Jira, Confluence, Zendesk, Slack, G‑Suite, MS Office.

Willingness to travel within Europe.

Benefits

A high-impact role in a young team in a growing tech company with many development opportunities.

Home office, events, coffee&snacks, team lunches, sports activities, and flexible working hours.

Additional vacation days for birthdays, Christmas, Easter, and all bridge days (Fenstertage).

A growing team of about 60 highly motivated colleagues from various disciplines.

Competitive salaries based on talent’s skills and experience; legally, the minimum salary is €50,000, with willingness to significantly overpay based on performance.

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